Privacy Policy
This policy explains what information ZOE Pet Food collects when you visit our website or send us an inquiry, how we use it, and the choices you have. We only collect what we need to answer your OEM or private label request.
Last updated: July 15, 2026
1. Information We Collect
We collect information you give us directly, and a limited amount of technical data collected automatically.
- Inquiry details you submit: name, email address, company name, country or region, product type, estimated quantity, and the message you write in our quote form.
- Contact history: messages you send us by email or WhatsApp, and our replies.
- Technical data: IP address, browser type, device type, referring page, page URL at time of submission, and timestamp.
We do not ask for payment card numbers, government ID numbers, or any special category personal data through this website.
2. How We Use Your Information
We use the information above only for the following purposes:
Replying To Your Inquiry
Preparing formula options, packaging suggestions, MOQ and pricing, and sending them to you within 24 hours.
Fulfilling Orders
Arranging samples, production scheduling, shipping, and export documentation once you place an order.
Improving The Website
Understanding which pages buyers use so we can make product information clearer.
Legal Compliance
Meeting record-keeping, customs, and export requirements that apply to our business.
We do not sell your data, and we do not use your inquiry details to send unrelated marketing.
5. Data Retention
Inquiry records are kept for as long as needed to serve you as a customer or prospect, and for the period required by accounting and export regulations. If you have had no contact with us for three years and no legal obligation requires us to keep your data, we delete it. You can ask us to delete your record earlier at any time.
6. International Transfers
ZOE Pet Food is based in Shandong, China, and our servers and service providers may be located in China, the European Union, or the United States. If you contact us from outside China, your information will be transferred to and processed in China. We apply the same protections described in this policy regardless of where the data is processed.
7. Your Rights
Depending on where you live, including the EU and UK under GDPR, you may have the right to:
To exercise any of these rights, email arlo@zoepetfood.com. We respond within 30 days.
8. Security
Our site runs over HTTPS, and inquiry data is stored in access-controlled systems available only to the sales team handling your project. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security, but we review our practices regularly.
9. Children
This is a business-to-business website intended for pet food brand owners, importers, and distributors. It is not directed at children under 16, and we do not knowingly collect their information. If you believe a child has submitted data to us, contact us and we will delete it.
10. Changes To This Policy
We may update this policy when our services, tools, or legal obligations change. The revised version takes effect when posted, and the date at the top of this page will reflect the latest revision. Material changes affecting existing customers will be communicated by email.
11. Contact Us
Questions about this policy or about the data we hold on you can go directly to our sales lead.
ZOE Pet Food, Shandong, China. Dry pet food OEM and private label manufacturing for global export.
Your Brief Stays Between Us
Formulas, packaging concepts, target markets, and volumes you share are treated as confidential and are never passed to other buyers. Send us your requirements and get a tailored quote within 24 hours.